Privacy Policy

Depending on how you interact with MMHelpers, we may collect information such as your name, telephone or WhatsApp number, email address and other contact details.

Employer account information may include sign-in email, account and session identifiers, saved preferences, requests, shortlist activity and related case records. We may also collect information relating to an employer, household, helper, candidate, placement or deployment where it is reasonably required to provide or administer our services.

Our website and service providers may also process technical information such as browser, device, IP address, authentication, session, security and error-log information where required to operate and protect our systems.

Employers using our candidate matching service may provide information about their household and the expected helper role.

This may include household composition, children and their ages, elderly-care requirements, pets, house type, duties, cooking, cleaning, laundry, routines, salary and rest-day arrangements, communication preferences and other information relevant to assessing a placement.

Some household information may relate to other family members. Employers should provide only the level of personal detail reasonably necessary for the relevant service.

Helper or candidate information may include name, age, nationality, contact information, photographs, candidate videos where provided, religion, work experience, employment history, family information, language ability, skills, preferences, interview information and other information relevant to employment or matching.

Where reasonably necessary for a deployment, MMHelpers may also handle passport and identity information, documents, travel information, application status, declared health conditions, medication, allergies, fitness-to-work declarations and medical-related coordination information. We seek to limit these details to what is relevant to the particular matching or deployment purpose.

Candidate information may be received through MingalarSG, which supports candidate preparation and management, or from the helper and relevant authorised parties. MMHelpers uses relevant information for employer matching, deployment and placement support. Each platform's applicable privacy notice also governs information handled through that platform.

MMHelpers may use personal information to respond to enquiries, maintain employer and candidate records, understand household requirements, support interviews and matching, coordinate deployments and manage Direct Hire cases.

We may also use relevant information for MatchCare and placement support, complaint or dispute handling, invoicing, accounting, security, legal or regulatory requirements and the reasonable improvement of our services and operations.

For qualifying matched placements, relevant records may include the Household Assessment, agreed duties, communications, concerns, adjustment efforts and placement outcomes.

If you communicate with MMHelpers through WhatsApp, telephone, email, website forms or another messaging channel, we may retain the communication and relevant attachments as part of the applicable enquiry or case record.

These records help us respond, follow up and understand the history of a case. Please avoid providing sensitive information that is not reasonably required for the service.

MMHelpers does not sell personal information.

We may disclose relevant information where reasonably necessary to provide a requested service, administer a case, meet a legal or regulatory obligation, resolve an issue or protect legitimate interests.

Depending on the case, this may involve employers, helpers, document-processing parties, clinics, travel or transport providers, professional advisers, technology providers, government authorities or other parties involved in the applicable process.

Selected candidate details may appear on public profiles or in employer shortlist links, depending on the service and profile settings. Shared links may be accessible to anyone who receives or forwards them. Disclosure of candidate photographs, videos, health information and other personal details must have the appropriate permission or another applicable lawful basis. Employers should keep shared links confidential and use biodata only for the intended employment-related purpose.

MMHelpers may also use third-party systems for hosting, databases, authentication, communications, document storage and other operational purposes. We seek to limit disclosures to information reasonably necessary for the relevant purpose.

MMHelpers supports Myanmar-to-Singapore deployment processes. Personal information may therefore need to be accessed, processed or disclosed outside the country in which it was originally collected.

Where applicable data-protection requirements govern an overseas transfer, MMHelpers will apply the safeguards required by those rules. Where the Singapore PDPA applies, this includes ensuring a standard of protection comparable to that required under the PDPA, unless an applicable exception permits otherwise. Cross-border access may involve Myanmar, Singapore and locations used by our technology service providers.

MMHelpers takes reasonable administrative, operational and technical measures to protect personal information against unauthorised access, disclosure, loss, misuse or alteration.

No website, messaging service, device or online system can be guaranteed to be completely secure.

We retain personal and case information for as long as it is reasonably required for the purpose for which it was collected, or for another legitimate legal or business purpose such as an ongoing placement, deployment history, MatchCare, accounting or dispute management. When identifying information is no longer required for those purposes, we seek to delete it or remove the means of identifying the individual, subject to applicable retention duties.

The Household Assessment form saves an unfinished draft in your browser's local storage so you can resume it on the same browser and device. It may include contact details and household responses. The saved draft is cleared after successful submission. You can also clear this website's browser data to remove it; clearing browser data does not delete an assessment already submitted to MMHelpers. Take care when using a shared device. Authentication also uses session technologies such as cookies. Third-party messaging services apply their own privacy policies.

If a personal-data breach occurs, we will assess it and make any notifications required by applicable law.

Subject to applicable law and exceptions, an individual may ask MMHelpers about personal information held about them or request correction of inaccurate or incomplete information.

Where MMHelpers relies on consent, an individual may request to withdraw that consent by giving reasonable notice, subject to applicable law. Withdrawal may affect our ability to continue a service where the information is necessary for that service.

We may need to verify identity before processing an access, correction or other privacy request.

MMHelpers services are not directed to children. A Household Assessment may, however, require limited information such as the ages of children because this can affect childcare duties and candidate suitability.

Employers should avoid providing unnecessary identifying or sensitive information about children.

Helper photographs and profile information may be used for legitimate candidate review, interview, matching, deployment and internal operational purposes. Candidate information should not be copied, published or reused for unrelated purposes without appropriate permission.

MMHelpers may update this Privacy Policy as our services, systems, operations or applicable requirements change.

The current version will be published on this page with its effective date.