Terms of Service

MMHelpers provides Myanmar-side helper deployment coordination and related support, with Candidate Matching available for employers who require assistance finding a helper.

The exact scope of work depends on the service pathway and the circumstances of the case. Activities that must legally be carried out by an employer, authorised employment agent, government authority or another authorised party remain the responsibility of that party.

Candidate Matching begins with understanding the employer's household, duties, routines, working expectations and helper requirements.

MMHelpers may use this information together with relevant candidate experience, preferences, communication, readiness and other factors when presenting candidates for consideration.

The employer remains responsible for interviewing and deciding whether to employ a candidate, and the helper must also understand and accept the important duties and expectations of the placement.

Matching and screening reduce uncertainty but cannot guarantee personality compatibility, performance or the duration of an employment relationship.

Direct Hire applies when the employer has independently chosen the helper before engaging MMHelpers.

This can include a former helper, a helper recommended through the employer's own network or another candidate selected independently by the employer.

MMHelpers coordinates the agreed deployment support but does not make or recommend the match in a Direct Hire arrangement.

Employers remain responsible for complying with applicable Singapore requirements relating to the employment of a migrant domestic worker.

This includes responsibilities that may apply to the Work Permit, levy, security bond, insurance, salary, accommodation, medical obligations, rest days, working conditions and other requirements imposed by the relevant authorities.

Employers are also responsible for providing reasonably accurate information about the household and expected role, and for informing the helper of material duties and expectations.

In these Terms, “placement loan” means the helper's placement loan associated with the deployment. Under the standard arrangement, it is calculated using a fixed S$500 reference × 3.5 months, giving S$1,750.

The same standard S$1,750 placement loan applies whether the Myanmar helper is fresh or has previous Singapore experience. MMHelpers does not use separate standard placement loans for those two categories.

The S$500 figure is a fixed calculation reference only. It does not cap the helper's actual monthly salary. A higher agreed salary does not automatically increase the standard S$1,750 placement loan.

The placement loan is not a separate MMHelpers agency/service fee. MMHelpers does not add a separate agency/service fee, sourcing fee, instalment surcharge or later Myanmar-side processing bill on top under the standard arrangement.

Government, MOM-related, insurance, security bond where applicable, Singapore medical and other third-party costs that legally belong to the employer may still apply separately. The S$1,750 placement loan does not include every statutory or third-party employer expense.

Under the standard arrangement, no MMHelpers placement payment is collected upfront before arrival. The S$1,750 standard placement loan is settled as one payment after the helper arrives safely in Singapore, rather than through monthly instalments.

MMHelpers settles applicable Myanmar-side deployment and preparation costs while the case is progressing. Any exceptional or case-specific payment arrangement must be agreed separately.

Nothing in these Terms authorises an employer to make a salary deduction that is not permitted under applicable law.

MMHelpers coordinates applicable Myanmar-side preparation, documentation, departure, travel and arrival-related steps within the agreed scope of the case.

A typical deployment may take approximately 8–11 days after the helper reaches the MMHelpers office and the necessary requirements are ready.

This is an estimated timeframe, not a guaranteed arrival date. Timing can change because of document readiness, government procedures, medical or eligibility issues, departure requirements, flight availability, public holidays or other circumstances outside MMHelpers' reasonable control.

Qualifying MMHelpers Candidate Matching placements include a 5-Month MatchCare period beginning on the original helper's arrival date in Singapore. A replacement does not restart or extend that original five-month period. MatchCare does not apply to Direct Hire.

If a significant placement issue arises, MMHelpers may review the original Household Assessment, agreed duties, employer and helper accounts, communications and reasonable efforts made to teach, learn, communicate and adjust.

MatchCare is a structured replacement-support process. It is not an unconditional exchange, refund or satisfaction guarantee. The applicable outcome depends on the circumstances and category of the case.

MatchCare replacement calculations are separate from the S$1,750 standard initial placement loan.

Up to two qualifying genuine-mismatch replacements may be available during the 5-month MatchCare period, subject to the applicable review and conditions.

Singapore-side costs, including insurance, security bond where applicable, SIP, MOM fees, Singapore medical costs and return flights, remain the employer's responsibility. Replacement support does not automatically reimburse these costs. Where a reviewed case establishes helper-side fault, MMHelpers may reimburse an insurance loss. Any insurer refund already received must be taken into account, and the amount and arrangement must be confirmed in writing for that case.

For the helper-fault refund option, the remaining unrecovered balance is the original placement loan paid by the employer less repayments or recoveries already received against that loan. MMHelpers will reconcile the records and confirm the balance in writing. For example, S$1,750 paid less S$500 already recovered leaves S$1,250 to refund. The employer chooses one remedy for the same case: replacement or remaining-loan refund, rather than both.

The helper's full S$1,750 burden is the total loan obligation, not another S$1,750 added to repayments already made. The outstanding amount is calculated after crediting those repayments. Employer remedies and the helper's loan settlement are separate arrangements. Neither authorises unlawful salary deductions or withholding, double recovery, or a restriction on the helper's right to end employment. Salary already earned for work performed is not refunded under MatchCare.

Classification follows a review of both parties' accounts and available evidence. A resignation alone does not automatically establish helper fault: safety, health, mistreatment, materially changed duties and other valid reasons must be considered. An allegation of misconduct must also be assessed before responsibility is assigned.

A helper requiring reasonable teaching, correction or adjustment time does not by itself establish a mismatch or helper-side responsibility.

Employers and helpers are expected to provide information that is reasonably accurate, complete and current where it is relevant to matching or deployment.

Materially incomplete, misleading or undisclosed information may affect MMHelpers' ability to provide the service and may be considered during a MatchCare or replacement review.

Household circumstances can naturally change after arrival. Where significant new duties or workload arise, they should be communicated clearly and reasonable adjustment should be allowed where appropriate.

A deployment can involve government authorities, clinics, document processors, airlines, transport providers and other independent parties.

MMHelpers cannot guarantee medical results, Work Permit or other government approvals, immigration or departure decisions, documentation outcomes, flight availability or the pricing, availability or performance of an independent third party.

If an employer or helper withdraws after a match or Direct Hire deployment has been confirmed, costs may already have been committed for preparation, documentation, processing, travel or other deployment steps.

Any cancellation responsibility depends on the stage and circumstances of the case, documented commitments already made and the cancellation terms disclosed and agreed before confirmation. MMHelpers will explain any claimed cancellation amount and its basis; undisclosed charges are not automatically accepted by reference to these Terms.

The standard placement loan is not automatically a cancellation charge for every pre-arrival case that does not proceed.

MMHelpers cannot guarantee that a particular candidate will accept a household, that an application or deployment will be approved, that travel will occur on a particular date or that an employment relationship will continue for a particular period.

Screening, preparation and matching can improve readiness and reduce avoidable mismatch, but they cannot remove all uncertainty from an employment relationship.

Nothing in these Terms excludes or limits a right or obligation that cannot lawfully be excluded or limited.

MMHelpers may update these Terms as our services, policies, operations or applicable requirements change.

The current version will be published on this page with its effective date. A written case-specific agreement expressly accepted by the relevant parties controls any agreed difference from these general Terms, subject to applicable law. These general Terms apply where that agreement is silent. Later website updates do not automatically change an already-confirmed agreement.