MMHelpers
Service understanding
This page explains what MMHelpers provides, what the employer and helper should disclose before hiring, how our 3-month salary loan works, and how our one-time Replacement Support is reviewed.
Our main principle
We do not promise that every match will be perfect. We promise to screen and prepare carefully, explain costs clearly, support both sides after arrival, and share part of the cost when an eligible genuine mismatch requires one replacement.
Simple pricing
Standard placement uses only the helper’s agreed 3-month salary loan.
Shared replacement cost
For one approved replacement, the employer pays 2 months and MMHelpers absorbs 1 month.
Estimated deployment
Usually around 4–8 days after MOM issues the helper’s IPA, subject to readiness and flight availability.
MMHelpers provides Myanmar-side coordination and support for direct-hire helper cases and selected helper-finder cases.
Helper profile review and sourcing assistance where available
Basic candidate screening and interview coordination
Myanmar-side document collection and preparation
Medical examination arrangement
Myanmar-side departure coordination
Airport, immigration, flight, and local transport arrangements where applicable
Payment and salary loan explanation
Post-arrival communication, guidance, and adjustment support
MMHelpers is not a licensed Singapore employment agency. The employer applies for and manages the Singapore-side Work Permit, IPA, security bond, insurance, and other employer obligations.
Employer should disclose
Provide complete and accurate household information
Explain the real duties, household size, children, elderly persons, pets, cooking needs, and home layout
Interview the helper and ask questions relevant to the household
Inform MMHelpers if duties or household conditions change before deployment
Make the final hiring decision only after reviewing the helper carefully
Helper should disclose
Provide truthful personal, family, health, and work-experience information
Understand the agreed salary, duties, rest-day arrangement, and household conditions
Complete required preparation, medical, documents, and learning activities
Inform MMHelpers before deployment if she is unwilling or unable to perform an agreed duty
Make a genuine effort to learn and adjust after arrival
MMHelpers relies on the information provided by both sides. Household compatibility, personality, adaptation speed, communication style, performance, and long-term success cannot be guaranteed.
The standard MMHelpers arrangement is based on the helper’s agreed 3-month salary loan. For example, if the agreed salary is SGD 500 per month, the total salary loan is SGD 1,500.
Example salary
SGD 500
Per month
Standard loan
3 months
Helper salary loan
Example total
SGD 1,500
SGD 500 × 3
Payment and loan clarity
No upfront payment is required under the standard arrangement. The employer pays after the helper arrives safely in Singapore. MMHelpers does not add hidden helper loans or additional salary deductions. After the agreed 3-month salary loan is completed, the helper has no further loan obligation to MMHelpers.
After MOM issues the helper’s In-Principle Approval, deployment from Myanmar usually takes approximately 4–8 days.
Completion of Myanmar-side documents and departure requirements
Medical readiness
MOM IPA issuance
Airport and immigration arrangements
Flight availability
Public holidays or unexpected processing delays
The 4–8 day period is an estimate, not a guaranteed arrival date. MMHelpers will update the employer if an unexpected delay affects the planned departure or flight.
A new helper may need time to understand the employer’s household routines, preferred work standard, communication style, and pace. Early mistakes or weak English do not automatically mean the match has failed.
When a problem is reported, MMHelpers will first try to:
Speak separately with the employer and helper
Clarify instructions and communication misunderstandings
Review whether the actual job matches the agreed household information
Provide practical guidance and coaching
Allow a reasonable adjustment period when the situation is safe and workable
Immediate action may still be necessary where there is abuse, danger, serious misconduct, unlawful work, or another situation that cannot safely continue.
If a genuine mismatch remains despite reasonable support, an eligible employer may receive one approved Replacement Support within the first 3 months after the original helper’s arrival.
Approved replacement
2
months’ salary loan
MMHelpers absorbs the equivalent of the remaining 1-month salary loan.
One replacement
Available one time only for each original placement.
First 3 months
The issue must be reported and approved within the eligibility period.
Review required
Replacement Support is not automatic and requires MMHelpers’ case review.
Eligibility
The issue is reported within the first 3 months after the original helper’s arrival
A genuine mismatch remains after reasonable communication, guidance, and mediation
The employer provided accurate household information and did not materially change the agreed duties
The employer provided a safe, lawful, and fair working environment
The employer cooperated with MMHelpers during the review
MMHelpers approves the case before the helper is returned, dismissed, or transferred where reasonably possible
May not apply
The employer no longer needs a helper or changes personal preference
The employer repeatedly changes helpers without reasonable grounds
The agreed duties, household size, care needs, or working conditions were materially changed
The employer refuses reasonable communication, mediation, or adjustment support
The helper leaves because of abuse, unsafe treatment, unlawful work, salary problems, or serious employer misconduct
The employer independently returns, dismisses, or transfers the helper without allowing MMHelpers to review the case
The request is made after the first 3 months
The one-time Replacement Support benefit has already been used
After the one-time Replacement Support benefit has been used, any later helper arrangement follows MMHelpers’ standard 3-month salary loan. The benefit cannot be transferred, exchanged for cash, or treated as a refund of the original placement.
Replacement Support and legal employment responsibilities are separate matters. Approval or rejection of Replacement Support does not remove either party’s obligations under Singapore law or MOM requirements.
Employer responsibility
The employer remains responsible for Singapore-side employment duties, salary, welfare, Work Permit matters, and any required repatriation arrangements under applicable MOM requirements.
MMHelpers support
MMHelpers may assist with communication, Myanmar-side coordination, travel planning, and reviewing a replacement case, but does not replace the employer’s legal responsibilities.
This page explains MMHelpers’ business policy and is not legal advice. Current MOM requirements and Work Permit conditions take priority if they differ from this page.
Employers deserve clear information, reasonable support, and protection from a genuine early mismatch. Helpers also deserve a safe environment, accurate job information, respectful communication, proper salary, and a fair chance to adjust.
MMHelpers will review both sides of a case. Replacement Support is not decided only by whether an employer is dissatisfied or only by whether a helper wants to leave. We review the agreed household information, actual duties, communication history, safety, conduct, and efforts made by both sides.
Please ask before proceeding if anything is unclear
We can explain the 3-month salary loan, estimated deployment timing, household information requirements, adjustment support, and one-time Replacement Support before you select a helper.
By proceeding with MMHelpers, the employer confirms that the service, pricing, timing estimate, matching limitations, and Replacement Support conditions have been explained and understood.